Quality Guarantee
Primal Pet Foods is committed to the health and safety of your pets. We’re not happy unless our customers (and their pets!) are too.
HIGH-QUALITY INGREDIENTS
We strive to provide the highest quality raw pet foods and treats using only ingredients of the highest quality and origin.
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EXPLORE INGREDIENTS
Safety Assurance
Our manufacturing facility adheres to specific quality measures, and we ensure strict quality control and quality assurance programs.
- Sanitation Standard Operating
- Procedures (SSOPs)
- Good Manufacturing Practices (GMPs) A Hazard Analysis & Critical Control Points (HACCP) program
- Lot segregation
Our quality control and quality assurance programs include but are not limited to:
- Ingredients sourced from USDA-inspected facilities, and/or facilities regulated by the FDA
- Adherence to state and federal regulations regarding product safety
- USDA- and California State Department of Agriculture-inspected
Our manufacturing facility also adheres to these specific quality measures:
Test & Hold Protocol
Primal Pet Foods utilizes a “test and hold” protocol to ensure that all products test negative for harmful bacteria before being released for sale.
We use a third party laboratory to test every lot of finished product in order to confirm that it is negative for select pathogenic bacteria (Salmonella, E. coli O157:H7, and Listeria). When the test results are reviewed and confirmed negative, the product is released for shipment.
HIGH-PRESSURE PROCESSING (HPP)
High-Pressure Processing, or HPP, is an FDA- and USDA-approved cold water pressure process that allows us to target salmonella and other food-borne pathogens—without cooking.
HPP does not use heat or irradiation, so raw foods stay raw. The highest-quality poultry sourcing only gets us so far—HPP helps us ensure the safety of our customers and their pets. Primal uses parameters specifically designed to make raw food safer. Our proprietary low pressure, short hold time, and cold water temperature allow for enzymes, vitamins, proteins, and lactic acid bacteria to stay intact.
HPP is only used on Primal’s high-risk poultry products. Primal’s edible-grade red meats test negative for pathogens, and are never HPP’d.
HPP'D:
Duck
Quail
Turkey
Chicken
NEVER HPP'D
Rabbit
Venison
Pork
Beef
Lamb
Buffalo
To learn more about HPP and how Primal uses it as a part of our overall food safety and quality protocols, please visit the Safety & Quality section of our FAQs.
Satisfaction Guarantee
We guarantee all of our products to be of the highest quality available.
We guarantee all of our products to be of the highest quality available.
All Primal Pet Foods products are produced in temperature-controlled, state-of-the-art, certified USDA and State Department of Agriculture food manufacturing facilities in small runs to ensure freshness, safety and consistency.
Return Policy
If your pet is dissatisfied with our product due to palatability issues, please contact us directly at (415) 642-7400 or (866) 566-4652 and we will be glad to discuss the potential refund of your purchase. We will make every effort to assist each consumer with the successful feeding of our foods to your pet. If we are unable to successfully facilitate the transition of, or feeding of our foods, Primal will authorize a 100% refund through your local retail location.
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