Quality & Safety
Primal Pet Foods is committed to the health and safety of your pets. We’re not happy unless our customers (and their pets!) are too.
HIGH-QUALITY INGREDIENTS
We strive to provide the highest quality raw pet foods and treats using only ingredients of the highest quality and origin.
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EXPLORE INGREDIENTS
Safety Assurance
Our manufacturing facility adheres to specific quality measures, and we ensure strict quality control and quality assurance programs.
- Sanitation Standard Operating
- Procedures (SSOPs)
- Good Manufacturing Practices (GMPs) A Hazard Analysis & Critical Control Points (HACCP) program
- Lot segregation
Our quality control and quality assurance programs include but are not limited to:
- Ingredients sourced from USDA-inspected facilities, and/or facilities regulated by the FDA
- Adherence to state and federal regulations regarding product safety
- USDA- and California State Department of Agriculture-inspected
Our manufacturing facility also adheres to these specific quality measures:
Test & Hold Protocol
Primal Pet Foods utilizes a “test and hold” protocol to ensure that all products test negative for harmful bacteria before being released for sale.
We use a third party laboratory to test every lot of finished product in order to confirm that it is negative for select pathogenic bacteria (Salmonella, E. coli O157:H7, and Listeria). When the test results are reviewed and confirmed negative, the product is released for shipment.
HIGH-PRESSURE PROCESSING (HPP)
High-Pressure Processing, or HPP, is an FDA- and USDA-approved cold water pressure process that allows us to target salmonella and other food-borne pathogens—without cooking.
HPP does not use heat or irradiation, so raw foods stay raw. HPP helps us ensure the safety of our customers and their pets. Primal uses parameters specifically designed to make raw food safer. Our proprietary low pressure, short hold time, and cold water temperature allow for enzymes, vitamins, proteins, and lactic acid bacteria to stay intact.
PROBIOTICS FOR SAFTEY
Through the use of probiotics, we’re providing a level of safety that starts before the product goes into the bag and continues when the product goes home and even after the bag is opened.
How it Works
The probiotics we use in our formulas compete with other types of bacteria for physical space and resources to survive. The process is known as competitive exclusion. This means that the probiotics we use will displace, or "outcompete," any potentially harmful pathogens in our formulas. In other words, the probiotics help eliminate any bad bacteria from our food. Through third-party research, we’ve validated that the probiotics in our formulas will continue to fight harmful pathogenic bacteria long after the product leaves our warehouse.
Satisfaction Guarantee
We guarantee all of our products to be of the highest quality available.
We guarantee all of our products to be of the highest quality available.
All Primal Pet Foods products are produced in temperature-controlled, state-of-the-art, certified USDA and State Department of Agriculture food manufacturing facilities in small runs to ensure freshness, safety and consistency.
Return Policy
If your pet is dissatisfied with our product due to palatability issues, please contact us directly at (800) 742-1312 and we will be glad to discuss the potential refund of your purchase. We will make every effort to assist each consumer with the successful feeding of our foods to your pet. If we are unable to successfully facilitate the transition of, or feeding of our foods, Primal will authorize a 100% refund through your local retail location.
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