Return Policy Terms & Conditions

Primal Pet Foods, Inc., Satisfaction Guarantee Return Policy Terms & Conditions

ALL PRIMAL PRODUCT SALES, RETURNS AND REPLACEMENTS ARE SUBJECT TO ITS TERMS & CONDITIONS WHICH PROVIDE IN RELEVANT PART, AND THIS SATISFACTION GUARANTEE AND RETURN POLICY ALSO PROVIDES, THAT TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, YOU WAIVE AND RELEASE ANY RIGHTS, CLAIMS AND DAMAGES, OF EVERY NATURE, RELATED TO YOUR PURCHASE OR USE OF PRIMAL PRODUCTS (AND SERVICES). FURTHER, ALL PRIMAL PRODUCTS ARE PROVIDED ON AN ”AS-IS” BASIS ONLY WITHOUT ANY WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL DISPUTES IN ANY WAY RELATED TO YOUR PURCHASE OR USE OF ANY PRIMAL PRODUCT (OR SERVICE) WILL BE RESOLVED, EXCLUSIVELY AND IRREVOCABLY, BY BINDING INDIVIDUAL (i.e., NOT CLASS OR REPRESENTATIVE) ARBITRATION. YOUR SOLE AND EXCLUSIVE REMEDY FOR A PRODUCT RETURN, FOR WHATEVER REASON, IS EITHER A PURCHASE PRICE REFUND OR PRODUCT REPLACEMENT AS SET FORTH IN THIS POLICY, ALSO SUBJECT TO YOUR RETAILER’S RETURN INSTRUCTIONS AND POLICIES. FURTHER, SHIPPING COSTS, IF ANY, WILL NOT BE REFUNDED AND REPLACEMENT PRODUCT SHIPPING CHARGES MAY APPLY.