Primal's Commitment to Safety and Quality for Your Pet

We strive to make only the highest quality foods. This starts with a strict set of safety standards and protocols.

  • High-Pressure Processing

    High-Pressure Processing (HPP) is an FDA- and USDA-approved cold water pressure process that targets salmonella and other food-borne pathogens without cooking. It does not use heat or irradiation, so raw foods stay raw. Our proprietary low pressure, short hold time, and cold water temperature process allows for enzymes, vitamins, proteins, and lactic acid bacteria to stay intact.

  • Probiotics for safety

    Probiotics help eliminate bad bacteria from our food via a process known as competitive exclusion. In simple terms, probiotics displace, or "outcompete," any potentially harmful pathogens. Through third-party research, we’ve validated that the probiotics in our formulas fight harmful pathogenic bacteria long after products leave our warehouse, and even after bags are opened.

  • Test & Hold Protocol

    We use a third-party lab to test every lot of finished product to confirm it’s negative for select pathogenic bacteria (Salmonella, E. coli O157:H7, and Listeria). When the test results are reviewed and confirmed negative, the product is released for shipment.
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Manufacturing Quality & Safety

We follow specific quality measures in our manufacturing facility, and we’re dedicated to strict quality control and quality assurance programs. We:

  • Source ingredients from USDA-inspected facilities and facilities regulated by the FDA
  • Adhere to state and federal regulations for product safety
  • Are inspected by the USDA and California State Department of Agriculture
  • Follow Sanitation Standard Operating Procedures (SSOPs)
  • Employ to Good Manufacturing Practices (GMPs) and Hazard Analysis & Critical Control Points (HACCP) programs
  • Segregate product lots so we know exactly when food is made and where it ships

Satisfaction guarantee

We are committed to feeding dogs and cats the best raw nutrition to nourish their primal needs. If you are new to feeding Primal products or have any feeding questions, please contact our Consumer Support Team at [email protected] or 800-742-1312 to help ensure your pet has the best experience with Primal.

Return Policy

Primal Pet Foods is committed to offering high-quality food, treats, hydrators and toppers to help keep pets in their prime. If you or your pet are not completely satisfied with one of our products, you may return or replace the product at the store where you purchased the product within thirty (30) days of purchase. Take your receipt and the original package and/or any unused portion of the product to the retail location where you purchased the product.

Your retailer is authorized to give you the option of either a refund of the purchase price or replacement with a Primal product of equal or lesser value, provided that all returns are contingent upon compliance with your retailer’s specific return instructions and policies. Additionally, all returns are limited to the original purchaser and satisfaction returns are limited to one per customer. All returns (and any replacement products, if any) are also subject to Primal Pet Food’s Terms & Conditions. Please read them as they may affect your legal rights.