Our Commitment to Quality

We want to reassure you that Primal Pet Foods is committed to the health and safety of your pets. Our quality control and quality assurance programs include but are not limited to:

  • Sanitation Standard Operating Procedures (SSOP's)
  • Good Manufacturing Practices (GMP's)
  • A Hazard Analysis & Critical Control Points (HACCP) program
  • Lot segregation
  • Other industry best practices

Our manufacturing facility also adheres to these specific quality measures:

  • Our ingredients are sourced from USDA inspected facilities, and/or facilities regulated by the FDA
  • We adhere to state and federal regulations regarding product safety
  • Our manufacturing facilities are USDA and California State Department of Agriculture inspected.

Test & Hold Protocol

In addition to the industry best practices listed above, Primal Pet Foods utilizes a "test and hold" protocol to ensure that all products test negative for harmful bacteria before being released for sale.

Primal Pet Foods uses a third party laboratory to test every lot of finished product in order to confirm that it is negative for select pathogenic bacteria (Salmonella, E. coli O157:H7, and Listeria). When the test results are reviewed and confirmed negative, the product is released for shipment to our distributor partners and then on to retail stores.

Food Safety Steps

Primal Pet Foods will be implementing High-Pressure Processing for use on all poultry products. High-Pressure Processing is a unique, non-thermal process that kills pathogenic bacteria through high-pressure, water-based technology. High-Pressure Processing is a USDA-approved, 100% natural process, and is allowed for use on organic and natural products.

The origin of High-Pressure Processing began over a century ago, when scientists started investigating the fact that harmful bacteria found at sea level were not able to survive at deep sea levels (under high water pressures). Within the last decade, advancements in technology have allowed for the duplication of this technology for use on natural and organic foods to kill harmful bacteria while preserving taste, enzymes, and overall nutritional integrity.

How HPP Works

Essentially, this technology "puts the squeeze" on food pathogens without cooking out vital nutrients or changing the fresh characteristics of food. During High-Pressure Processing, pressure is uniformly applied around and throughout the food product. High-Pressure Processing can be conducted at refrigerated or even frozen temperatures, which means the temperature starts low and stays low — High-Pressure Processing does not cause the heat degradation that happens during cooking.



Prior to entering the vessel, all products are between 0-38 degrees F. Once the product is inside, the vessel fills with water at 36-40 degrees F. When the vessel is pressurized, the water temperature never exceeds 70 degrees F. The product temperature never increases more than 2-3 degrees F. The product is held in the vessel for two to three minutes at pressures up to 72K psi. When the pressure and water are evacuated from the vessel, product temperature is virtually the same as when it entered the vessel. Because of this, HPP is a non-thermal process that is beneficial for heat-sensitive products, like meats, fruits, and vegetables.

Additional Info

HPP Products

  • Canine Formulas: Chicken, Duck, Pheasant, Turkey & Sardine
  • Feline Formulas: Chicken & Salmon, Duck, Pheasant, Turkey
  • Mixes and Grinds: Chicken, Turkey
  • Raw Meaty Bones: Chicken Backs, Chicken Necks, Turkey Necks

Non-HPP Products

  • Canine Formulas: Beef, Lamb, Pork, Rabbit, Venison
  • Feline Formulas: Beef & Salmon, Pork, Rabbit, Venison
  • Mixes and Grinds: Beef, Lamb, Pork, Sardine
  • Recreational Bones: All Recreational Bones
  • Primal Treats: All Primal Treats

FAQs about HPP

To learn more about High-Pressure Processing and how Primal Pet Foods uses it as part of our overall food safety and quality protocols, please visit the Safety & Quality section in our Knowledgebase.

100% Satisfaction Guarantee

Primal Pet Foods stands behind all of our products with a 100% Satisfaction Guarantee. You can feel confident that all Primal Pet Foods products are safe and healthy for your pet.

More Questions?

We truly appreciate your continued support of our brand. If you have any questions regarding our products and/or our HPP process, contact us directly at (866) 566-4652.

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