Voluntary Recall Announcement

Voluntary Recall Announcement Voluntary Recall Announcement
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On behalf of our Primal team, I wanted to make you aware of a voluntary recall we are conducting on a single lot (#W10068709) of Raw Frozen Primal Patties for Dogs Beef Formula (6-pound), with best by date of 05/22/23, due to potential contamination with Listeria monocytogenes.

We distributed sixty-six cases (396 units) of this product to Maryland, Georgia, Texas, and British Columbia, in late April 2022. We have received no complaints or reports of illness to pets or humans from this lot. No other Primal lot codes or products are impacted by this voluntary recall.

The safety and quality of our products has always been my top priority. We confirmed that all testing results on this lot were negative for Listeria monocytogenes – both raw materials and finished product – before it left our production facility in California. To learn more about our product safety assurance and “test and hold” protocols, please click here.

We have temperature tracking devices on all shipments to ensure storage requirements are met while being transported. Our Raw Frozen Primal Patties should be kept frozen until a pet parent is ready to use them. Pet parents are also encouraged to follow all safe handling instructions on our packaging.

This voluntary recall is a result of routine sampling by the FDA, which revealed one positive result for Listeria monocytogenes in one lot (#W10068709) of Raw Frozen Primal Patties for Dogs Beef Formula. If you have product from this lot in your possession, we ask that you stop feeding it to your dog and properly dispose of it.

If you have any questions, please view our recall FAQs or contact Primal Pet Foods by phone at (800) 742-1312 Monday–Friday, 6:00 a.m. through 4:00 p.m. PST, or by submitting an online request.

Matt Koss – Signature

Matt Koss
Founder and Chief Product Officer