Primal Pet Foods Update: COVID-19

Primal Pet Foods Update: COVID-19 Primal Pet Foods Update: COVID-19
Home / The Primal Blog / Primal Pet Foods Update: COVID-19

In these challenging times surrounding COVID-19, Primal Pet Foods remains open and operational, producing our healthy pet food products for our customers and their beloved companion animals. As part of our country’s Essential Critical Infrastructure Workforce, under guidance from the Department of Homeland Security, our company has been granted the right to operate as directed under California Governor Gavin Newsom’s Executive Order N-33-20.


Essential Critical Infrastructure Workers


Primal is continuing to ship orders to distributors in order to supply local retailers. We encourage you to please continue to support your local retailers. Check with your local shop for information on altered business hours and possible delivery or curbside pickup options.

Many of our customers may also have questions regarding safety as it relates to their pets. According to the World Health Organization, it is highly unlikely that pets can contract COVID-19. For additional questions about COVID-19 as it relates to your pets, please visit the AVMA website for real-time updates.

Lastly, know that we’re here for you—whether you’re at work or practicing social distancing at home. Customer service is of utmost importance to us. For fastest response, we encourage customers to submit a ticket or email [email protected] whenever possible, as our customer support team is currently working remotely.

During business hours, live calls will temporarily be answered in limited capacity. If you don’t reach a live voice immediately, please leave a message with your questions. All messages will receive a callback during business hours, within 24 hours.

(866) 566-4652 - toll free (select option 2)

Monday-Friday, 5:30 a.m. through 4:00 p.m. PST.

We are committed to our mission, and wish health and safety for all humans.